Affected Years: 2021, 2022, 2023, 2024 Tesla Model S. Our law firm is also investigating 2025, 2026 Tesla Model S for the same issues.
These issues seem to arise from defects in the Infotainment System (MCU).
When you purchase a Tesla car, you are sure to be a fan of technology and all the modern conveniences it provides. Tesla drivers have a constant view of the surrounding area on a map displayed on the infotainment screen. That map, the nearby traffic, and their planned route are all helping to guide them to their destination. This is great for drivers who are willing to rely solely on technology to get them to their destination as quickly as possible. But when that tech fails or freezes, the driver can literally be lost. That is the challenge faced by many 2021 – 2024 Tesla Model S drivers who are dealing with infotainment screen failures and freezes while they are in transit.
After a few trips to Tesla to have this issue repaired do not get you the results you want, the thought of a lemon lawsuit could begin to form in your mind. And with just a few clicks, you will learn that the premier legal team to handle a California Lemon Lawsuit is Guardian Lemon Law. When you want a Tesla Model S lemon law attorney to talk to, or are seeking a lemon lawyer to sue Tesla for infotainment system issues, our Zero-Fee Guarantee and experience will give you the confidence you need to pursue legal action. Please know we are here to help you and we can sue Tesla for selling you a defective, lemon Tesla Model S.
Lemon Laws In The State Of California
The California Lemon Law was created to protect consumers when manufacturers were unable or chose not to honor the express warranty they provided when you purchased your new vehicle. To protect consumers investing their hard-earned money, the Song-Beverly Consumer Warranty Act was signed into law in 1971. Most people are unfamiliar with this legislation, but they do know of the California Lemon Law. For more than 50 years, it has remained the foundation of Lemon Law. If your vehicle infotainment system is not working correctly and Tesla is not able to repair it to your satisfaction, there are a few conditions that must be met to make the vehicle a candidate for a claim under California Lemon Law. Guardian Lemon Law will provide a comprehensive case evaluation to confirm that your vehicle meets the qualifications, that the infotainment screen issue meets its requirements, and, equally important, that the Statute of Limitations for the case has not expired. When you want to know if your vehicle is eligible and explore your options, please do not wait to call Guardian Lemon Law. Your time to pursue a Lemon Law claim or lawsuit is limited, and we can file a Tesla Model S touchscreen freezing/failure lemon law lawsuit for you before it is too late.
The Case Review And Important Documentation
At Guardian Lemon Law, our process begins with a review of the documentation that accompanies every vehicle purchase. Knowing the purchase and delivery dates establishes eligibility within the allotted time limit. Then we can begin talking about the documentation that contains the information showing the repair efforts, and many other details that will be needed for your Lemon Law claim, and if needed, your lawsuit. It includes:
- All records for repair trips, listing the dates and times for drop off and pickup, and clearly documenting the issue that is the basis of your claim
- Any electronic communication to document what was communicated to you during the repair efforts
- Documentation to verify your out-of-pocket expenses, with details on what the expense was and how it is related to the vehicle repair problems and your claim
- Your original purchase order and sales contract for the vehicle
- Any warranty documentation provided by the dealer at the time of purchase
Guardian Lemon Law has a Tesla Model S touchscreen freezing/failure lemon lawyer ready to help you pursue legal action when you are done waiting for the manufacturer to keep trying to resolve the infotainment screen issues.
The Qualifications For Lemon Law Claims In California
The list of vehicles and failure qualifications can be challenging for you to confirm. A crucial aspect of any Lemon Law claim is that the vehicle repair attempts have been for precisely the same issue, and all without a permanent solution. While reasonable repair effort is subjective, there are minimums defining the time to meet these qualifications:
- The manufacturer’s warranty or certified pre-owned warranty must remain in effect from the initial report of the problem and throughout all the repair attempts
- Vehicle misuse or abuse was not the cause or a contributing factor to the reported issue
- Reasonable repair attempts have been made, which is defined by Lemon Law as at least 2 attempts for any safety-related issue, and a minimum of 4 attempts for non-safety-related issues
- The vehicle was unavailable or unsafe for the owner to use for a cumulative 30 days or more because of this issue
- The issue with the vehicle has an impact on the safe operation, the vehicle’s actual use, or the value of the vehicle
Guardian Lemon Law is ready to provide you with a lawyer knowledgeable in Tesla Model S defective infotainment system (MCU) lemon lawsuits to demonstrate to Tesla that you are serious, that you are well aware of the issue, and that you are going to win your claim for a lemon vehicle.
How Long Do I Have To file The Claim?
Lemon Law in California uses the purchase and delivery dates of your vehicle to determine which is the earliest and will determine the time limit for your claim or lawsuit. The first date used is one year from the expiration of your vehicle’s factory warranty. The second date considered is six years from the date you took delivery of your vehicle. When you need a lawyer experienced in Tesla Model S touchscreen freezing/failure lemon law cases, you want the best. Please reach out to the team at Guardian Lemon Law.
The Symptoms And Solutions Of The 2021-2024 Tesla Model S Infotainment Issues
Owners of 2021 to 2024 Tesla Model S vehicles are reporting that the infotainment screen is going dark or is freezing on a screen while they are driving. The screen would typically provide a constant image of the map, route, and essential features like charging stations and traffic information. When this feature freezes or goes dark, the driver has no warning and is left with navigation, route, and traffic challenges that can create safety hazards. The series of options to correct the issue that Tesla offers include:
- A soft reboot that must happen when the vehicle is in Park
- A hard reset that must also be completed while parked and holding the brake pedal
- A power cycle that requires the driver to park and follow a series of commands, then sit silently in the car without touching the brake, doors, or screen for at least two minutes
These steps are focused on addressing the least severe issue causing the Tesla infotainment screen to freeze, which is a software issue. However, several other issues can cause these difficulties, and they won’t be fixed with reboots or soft restarts. More severe challenges are the result of:
- Thermal stress is causing the MCU to lag or freeze
- USB Drive issues that can overload the system
- Low Voltage Battery problems, such as a weak or failing 12V or 16V Li-ion auxiliary battery
If the reboot does not resolve the issues or you see an error message stating MCU_error_42, you will need to seek service at a local Tesla dealership. If the manufacturer fails to repair this issue in a timely fashion, Guardian Lemon Law will provide you with a Tesla Model S touchscreen freezing/failure lemon lawyer.
What Does The Zero-Fee Guarantee Mean When I Want Legal Representation?
Our Zero-Fee Guarantee begins with the free consultations we offer to all new clients. After this meeting, there is no obligation for you to hire Guardian Lemon Law. If you have another lawyer, we will also provide a free second opinion on that case. We will provide an honest assessment of the case and its current handling. Finally, if we do not win your Tesla lemon lawsuit, we will not bill you for our time or expenses. Please call Guardian Lemon Law when you need a law firm that is confident in its ability to win your case and backs it up with a Zero-Fee Guarantee.
