Affected Years: 2021, 2022, 2023, 2024 Polestar 2. Our law firm is also investigating 2025, 2026 Polestar 2 for the same issues.
These issues seem to arise from defects in the Telematics Control Module (TCM).
One of the very helpful services the Polestar 2 provides is a system that will allow you to communicate with Polestar support or 911 during an emergency. It is the same system that allows your smartphone to unlock or lock your vehicle, and there are other features available in the application as well.
Owners of Polestar vehicles are proud to own cutting-edge technology that makes their lives easier and frequently safer. Of course, the system has to work as designed, and there are some challenges to that. The Polestar offers many different features in its vehicles, from navigation to charging stations offered by the company to the latest in safe operation services like assisted-driving, self-driving, and an emergency contact system provided by the Telematics Control Module. When the systems offering these safety features fail, many consumers question the validity of their use when an emergency arises. Questions also arise, surrounding the fixes necessary, the cause of the issue, the frequency of failure, as well as inevitable questions after a number of failed repair attempts. Is your Polestar a Lemon?
If you have already noted some unplanned and unexpected repair efforts from your Polestar 2, you may already be getting frustrated after several visits to the dealer, when the issue still exists. It might be time to get a law firm engaged to review the issue as a Lemon Law defect. Your next step should be to search for a Polestar 2 lemon law attorney, which will lead you to Guardian Lemon Law. We are here to help when you have any issue with your vehicle that the dealer is unable to correct in a timely fashion or even at all. We can swiftly provide a case review of the details once hired, and confirm that the issue does qualify under California lemon law. Then, Guardian Lemon Law can help by filing a Polestar 2 connectivity/crisis response issues lemon law lawsuit for you when ready.
The Vehicle Qualifications Under California Lemon Law
There are five qualifications for the vehicle and the repair to meet the California Lemon Law rules. The first three requirements must be met. They are standard across all makes and models of vehicles, regardless of the issue being experienced.
- The vehicle issue or defect cannot be caused by abuse or misuse of the car by the owner
- The vehicle remains covered by the manufacturer’s warranty from the time of the first failure, and throughout all repair attempts
- The dealer or manufacturer had a reasonable number of repair attempts, meaning at least 2 attempts for safety issues and 4 attempts for non-safety issues
The remaining qualifications focus on the defect or issue and repair efforts, your access to and use of the vehicle, and the impact on certain aspects of the vehicle. Only one must be met for eligibility.
- The vehicle is in for repair of the same issue each time, and it is unavailable for your use for more than 30 days cumulatively
- The issue with the car has a negative impact on the safety, the use, or the value of the vehicle
Guardian Lemon Law will perform a comprehensive case review and determine the vehicle status under the California Lemon Law. Then, knowing if it qualifies, we will provide you with a lawyer experienced in Polestar 2 connectivity/crisis response issues, lemon law cases if you decide to pursue legal action. The final part of the case review is to ensure you are within the time limits set by the California Statute of Limitations for a claim or lemon law lawsuit.
The Statue Of Limitations For California Lemon Law Vehicle Claims
The Statute of Limitations has two different time limits that apply to every case. The one used to determine eligibility is the earliest of the two. The first limit is one year from the expiration of the factory warranty. The second limit is 6 years from the date you take delivery of the actual vehicle. Guardian Lemon Law will verify the actual target date when we complete your case evaluation.
California Lemon Law And Key Information To Know
The intent of the Lemon Law in California was originally to provide consumers with a solution when a manufacturer was not honoring its express warranty. The Song-Beverly Consumer Warranty Act was the start of this protection for consumers, when it went into effect in March of 1971 as California state law. It remains the basis for California Lemon Law today. For a consumer to file a lemon law claim, the manufacturer or their representatives must be given a specified opportunity to repair the issue. We stand ready to provide you with a Polestar 2 connectivity/crisis response issues lemon lawyer. If Polestar is not responding to your claim, Guardian Lemon Law will contact them directly to begin negotiations.
The solution for you will be one of two options when we resolve this matter. Polestar will buy the vehicle back with a refund, less a mileage deduction for the use of the car before the first report of your Lemon Law issue. With the second option, you receive a replacement vehicle of the same make and model if available, or a comparable make and model if not.
The 2021-2024 Polestar 2 Connectivity Crisis Response Issues, Symptoms And Resolutions
The reports from owners of the 2021–2024 Polestar 2 models advise that the known connectivity failures of the vehicle’s call systems are primarily tied to the Telematics and Connectivity Antenna Module (TCAM). It has a high hardware failure rate. This hardware flaw disables LTE, GPS, and the SOS emergency eCall button. When the TCAM crashes, the car cannot communicate with cellular networks to place emergency calls of any kind.
The TCAM module manages the vehicle’s LTE data, keyless entry, and emergency telematics. Without it functioning correctly, the vehicle will not be able to place a call at all, and the other functions, like keyless entry, will not work. In affected 2021–2024 vehicles, the module frequently drops offline due to software freezing or, in some cases, water intrusion at the roof antenna that causes the hardware damage mentioned above. The software issues appear to be less frequent than the hardware issues.
The symptoms of the TCAM failure are easy to identify. They are:
- Your dashboard will show an “SOS eCall Service Required” or other warning as the dash is updated
- The Polestar 2 center display shows the cellular service as either disconnected or limited
- Pressing the overhead SOS button does not result in a connection to Polestar Assistance or public emergency dispatchers
- The vehicle is not responding to the smartphone app when attempting to unlock or lock the vehicle
- Execution of an over-the-air (OTA) software update fails because the car cannot remain connected to the servers
If you have faced these issues with your 2021 to 2024 Polestar 2 and the manufacturer cannot correct it after several attempts, please know you have options. Contacting Guardian Lemon Law is what we recommend first. Our team is ready to provide you with a skilled lemon lawyer to sue Polestar for connectivity/crisis response issues when the issue has not been resolved.
The Zero-Fee Guarantee From Guardian Lemon Law
When you hire Guardian, we can and will sue Polestar for selling you a defective, lemon Polestar 2 when you are ready. Our guarantee is that there will never be any upfront costs to hire us and no obligation to do so after your free consultation. A free consultation for a second opinion on an existing case with a different law firm is also a service we provide you with if it is needed. Please inquire if it applies to your present situation.
Where our Zero-Fee Guarantee confirms that we are the right firm to hire is that if we do not win your case, the litigation is free. We are confident in our ability to evaluate your claim and win the case either in court or at the negotiation table. The last piece of vital information is that Guardian Lemon Law legal services is paid by the manufacturer after we win your claim or case. This literally means that win or lose, you will pay very little for legal representation. We will provide you with a Polestar 2 advanced safety system errors lemon lawyer and get a Polestar 2 defective Telematics Control Module (TCM) lemon lawsuit filed when you are ready to pursue legal action.
